Shipping policy

Thank you for shopping with Naptique. We aim to make ordering children’s pajamas and sleepwear convenient for customers wherever they live.

This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and other important delivery information.

Free Worldwide Shipping

Naptique provides free standard shipping worldwide.

There is no minimum purchase requirement for our standard free shipping offer unless otherwise clearly stated during checkout or as part of a specific promotion.

Estimated Delivery Time

Our estimated delivery timeframe is generally:

7–14 days

Delivery estimates begin after an order has been processed for shipment and may vary depending on the destination and carrier.

Please understand that delivery dates are estimates rather than guarantees.

Order Processing

After an order is placed, it may require processing and preparation before being transferred to the shipping carrier.

During periods of unusually high order volume, holidays, promotions, or other exceptional circumstances, processing may take longer than usual.

Order Tracking

When tracking information is available, it may be provided by email or through the order information associated with your purchase.

Tracking updates can sometimes take additional time to appear after a parcel has been handed to the carrier.

International Shipping

We ship internationally. Depending on your destination, shipments may be subject to local customs procedures, import requirements, or other regulations.

Customers are responsible for complying with the laws and import requirements applicable in their destination country.

Any customs duties, import taxes, or similar governmental charges that may apply are determined by local authorities and are outside our direct control unless otherwise stated at checkout.

Delivery Delays

While most orders should arrive within the estimated timeframe, occasional delays can occur due to factors such as:

Customs inspections or processing
Carrier disruptions
Severe weather or natural events
Public holidays
High seasonal shipping volumes
Incorrect or incomplete delivery information
Local postal or delivery conditions

If your order appears significantly delayed, contact us and we will help review the available shipment information.

Incorrect Shipping Address

Customers are responsible for checking their delivery information before submitting an order.

If you notice an error after placing your order, contact support@naptique.rest as quickly as possible. We will try to update the information before shipment, but changes cannot be guaranteed after processing has begun.