Refund policy

At Naptique, we want you to feel confident when shopping with us. If your purchase does not work out as expected, eligible products may be returned within 30 days under the conditions described below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should be unused, unworn, unwashed, and returned in substantially the same condition in which it was received, including original packaging and accessories where applicable.

For hygiene and safety reasons, certain products may not qualify for return after they have been worn, washed, altered, or used, except where the item arrived damaged, defective, or incorrect.

Free Returns

Naptique provides free returns for eligible purchases accepted under this policy. Before sending anything back, please contact us at support@naptique.rest so that our team can review your request and provide the appropriate return instructions.

Returns sent without prior authorization may experience delays in processing.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs when appropriate. We will review the situation and work with you toward an appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to the original payment method used for your purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, where applicable, are generally non-refundable unless required by law or the return is related to an error on our part. Standard worldwide shipping offered by Naptique is currently free.

Exchanges

If you need a different size, style, or variation, contact our customer support team. Availability may vary. Depending on the circumstances, we may recommend returning the original item and placing a new order.